Delivery & Returns

Delivery

We offer a standard R150 delivery fee on all orders in South Africa.  

Orders are shipped before 12pm. Orders placed after 12pm will be shipped the next day. 

Deliveries on all successful purchases will be made between 3 – 5 working days. 

All orders placed on weekends will be processed on the following Monday.

Deliveries are only made to valid addresses within South Africa, on business days only.

You can track your order here.

Returns

You must return your item(s) back to us no later than 30 days from the delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns may be redeemed for store credit or a refund:

• If you choose store credit, you will receive the full value of your return, with no deductions.

• If you choose to receive your money back to your original payment method, a R100 restocking fee will be deducted from the refund amount. 

• The restocking fee will only be charged for “change of mind” returns, rather than returns due to defective orders (where the product had a defect or the wrong item was delivered)

• We offer free returns. 

Order Change/Cancellations

We begin processing all standard orders right away to ensure fast delivery. Because of this, changes or cancellations cannot be guaranteed once an order has been placed. This includes edits to items, shipping addresses, or cancellation requests.

Orders placed with an extended delivery timeframe may be cancelled if you contact us before the order is prepared for shipment. If you need to cancel one of these orders, please reach out to us immediately.

For all other orders, once processing has started, we’re unable to guarantee any changes or cancellations. If your request cannot be made in time, you’ll need to wait for the shipment to arrive and then follow our return process.

Please note: If an incorrect shipping address was entered and we were not contacted in time, we cannot guarantee correction or successful delivery.